Fretmajic takes the privacy of its customers very seriously. We understand that you want to know how information about you is used, stored and shared. We understand the importance of protecting your personal information. Nobody wants to have their personal information sold or misused and we will never sell your personal information to anyone.
Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions.
We collect information to deliver the products and services you request and to help improve your experience with Fretmajic. Some information that we collect from you can be used to identify you or can be reasonably used in connection with other information to identify you. This information is called “personal information” and includes your name, postal address, email address, phone number, and payment information.
You share personal information with us when you make an online purchase with us, when you sign up on our webiste, when you visit or post a comment on one of our social media pages, and when you contact us or request customer service.
How We Use Your Information
Fretmajic uses the personal information that we collect about you or that you provide to us:
- to process and dispatch your online orders
- to keep you up to date with the status of your order
- for marketing or advertising purposes
- to inform you about promotional offers
- to maintain your user account
- to keep track of your order history
- to respond to customer services enquiries
- to present our Website and its contents to you
- to tell you about changes to our Website
- to let you know about products or services
- to allow you to participate in interactive features on our Website in a way that we describe to you at the time that you provide Fretmajic personal information
- to fulfil any other purpose for which you provide it.
The non-personal information that we collect may automatically be combined with other information that you provide and may be aggregated and used for statistical purposes. It helps us to improve our Website and to deliver better and more personalised products, services and advertisements. It also helps us to estimate how many people may be interested in certain products, store your user preferences allowing us to customise the Website to your individual interests, recognise you when you revisit our Website, and speed up your online experience with Fretmajic.
We may use the services of third parties to collect and use anonymous information about your visits and interactions with our Website through the use of technologies such as cookies to personalise advertisements for goods and services.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration and disclosure.
All personal information that you may provide on any of Websites will be Secure Socket Layer (SSL) encrypted. Fretmajic also uses computer safeguards such as firewalls and data encryption methods to protect your information. Our Website hosting is with ‘Infinity Services’ ensuring every effort has been made to protect your data.
Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information. Any transmission of personal information is at your own risk and Fretmajic is not responsible for the circumvention of any privacy settings or security measures contained on the Website.
Cookies and Other Tracking Technology
Cookies are small data files that most websites store, access and maintain on the hard drive of your computer. We may use technologies, such as our own cookies, to provide you with personalised online advertising tailored to your interests (i.e. personalised display ads, social media ads, email marketing and PPC ads).
Certain features of our Website may use local stored objects to collect and store information about your preferences and navigation to, from and on our Website. These data files may be created on your computer when you visit our Website. Cookies are most often used to personalise ads (i.e. on social media) or to enhance your experience on our Website (i.e. to personalise the content you see on our website). Cookies will not access or remember your e-mail address or other personal information unless you willingly provide such information.
Our Website may also contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit Fretmajic, for example, to count users who have visited particular webpages and can be used for other related website statistics, such as verifying our system and server integrity.
Social Media Advertising
We use Facebook, Instagram tracking pixels to collect browser data, which we use to send personalised Facebook, Instagram ads to users who have recently visited our website.
“Do Not Track”
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Third Party Links
Children’s Online Privacy
This Website does not knowingly collect or maintain personal information from, children under the age of 16. If we learn that we have collected or received personal information from a child under the age of 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under the age of 16, please let us know via our contact form.